Providing Tech
Help to Nonprofits – what’s different?
Technology
Assistance Needs
lSmaller projects mean higher “switching cost” between
engagements
l“Best practice” benchmarks for private sector are often inappropriate
lMany “back-office software solutions”
however, limited nonprofit
mission-oriented software
Human
Resources
lUsually no skilled IT person on staff:
affects planning,
implementation, maintenance
lAbility to communicate in non-technical terms is critical
lTraining.
lDocumentation.
Financial
Resources
lDifficult to find operational funding or funding for technology.
lResources may come in waves and are less predictable
Ü project plans more staged or
“modular”
lCustomer tendency to think of one-time investments instead of Total Cost of Ownership (TCO)